What happens to my donations?

Good quality donations are provided to reputable charities including The Salvation Army and the RSPCA.


How do you charge and what type of payments can be made?
 

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Services are charged at an hourly rate, with a 2-hour minimum session, although longer sessions are often recommended to allow more meaningful progress. What can be achieved during a session varies, depending on each client’s pace and needs. Payments can be made via bank transfer or cash on the day of service.

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We’re also happy to hear from self-managed and plan-managed NDIS participants, as well as Aged Care participants, where our services fit within approved supports and care arrangements. If you’re unsure whether your funding can be used for decluttering and organising support, it’s always a good idea to check with your plan manager, support coordinator, or aged care provider before booking.

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Travel costs for locations outside our local 10km service area around Woodcroft SA will be discussed with you in advance. For NDIS participants, any travel charges are applied in line with current NDIS pricing rules.

 

Our standard rates apply to typical decluttering and home organisation sessions. Homes with significant accumulation of belongings or complex clutter may require additional time, support or services, and additional fees may apply. Any additional fees will be discussed and agreed upon before work commences.

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For more information about sessions, please visit our Services & Pricing page.

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What are your payment terms for Providers?

 

Where Declutter with Love SA provides services through a third-party provider, organisation or business arrangement, invoices are payable within 7 calendar days of the invoice date, unless otherwise agreed in writing.

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This payment term applies to the organisation, provider or other party responsible for payment. It does not change or override any funding, claiming, approval or payment requirements that may apply to the participant or their individual funding arrangement.

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Where a third party is responsible for payment, the agreed invoicing arrangements will be confirmed before services commence.

 

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What areas do you service?

We’re based in Woodcroft SA and service surrounding areas and Greater Adelaide. Some regular clients are north of Adelaide. If you’re unsure whether we travel to your location, please feel free to get in touch.
 

 

What are your business hours?
 

Our regular business hours are Monday to Friday, 9:00am to 4:30pm, and Saturday, 9:00am to 1:00pm. Saturday and evening bookings incur an additional charge which is discussed and agreed upon before work commences. 

 

 

Can I reschedule my session booking?

Sessions can be rescheduled with 48 hours’ notice, or in the case of a genuine emergency. All bookings are subject to Australian Consumer Law.


Will you judge me?

Declutter with Love SA is a judgment free service. We understand that there are many reasons for homes becoming difficult to manage and stay organised. You do not need to tidy up before we arrive.

 

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Do you have insurance?

 

Yes. Declutter with Love SA is insured.

 

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​Who do you work with?

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We mostly work with people who have accumulated a medium-volume of possessions including pensioners, mums, seniors and NDIS participants. People of various ages and backgrounds appreciate help with decluttering, sorting and organising. 

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Client confidentiality
 

Your privacy is important. Declutter with Love SA will never disclose or share personal information without written consent, except where required under South Australian mandatory reporting laws.
 

If there are clear signs of harm, abuse, or neglect, we are legally obligated to report these concerns to the appropriate authorities.
 

There is no pressure to have photos taken, provide reviews, or receive ongoing marketing communication. Many clients are already feeling overwhelmed, and our priority is to offer support — not stress.